174 Jobs

Technical Parts Specialist

DRB Recruitment England

Jobs Automotive

Our client in Daventry is looking for a Technical Parts Specialist to join their very busy team and help with dealer support for providing parts to specialist vehicles.

Basic Function

The Parts Technical Specialist will provide parts technical support to UK/ROI Dealers for AG and CE product lines. Using the ParTech system to answer technical questions raised by the dealer network to ensure that the correct parts are identified and ordered to ensure customer satisfaction.

Key Responsibilities:
• To provide support to all UK and ROI Dealers and some other European markets, resolving parts catalogue/parts identification queries.
• Escalate concerns using appropriate tools as required.
• Liaise with Product Definition and Cataloguing personnel to resolve dealer queries.
• Ensure that all dealer enquiries are recorded accurately as Incidents in WorkCentre and if applicable sent to the appropriate department (e.g. Product Definition) for resolution.
• Control the overall follow up of concerns raised by Dealers ensuring a high standard of proposals to resolve the problem.
• Organise and conduct NGPC training as required by the Dealer network
• Identify opportunities to reduce the volume of queries raised by the Dealer network.
• Create documents to be published on the ParTech homepage to avoid frequently asked questions.

Job Requirements & Qualifications:

IT skills: familiar with Microsoft Office mainly Excel, Word and Outlook.
Previous Parts experience advantageous.
Knowledge of Dealer networks and how they operate would be advantageous.

Key Competencies & Behaviours:
• Problem Solver.
• Customer Focused.
• Inquisitive Nature.
• High level of flexibility.
• Willingness to travel occasionally
• Willing to work with the wider Product Support and Quality Team

ID #4125 Location England Industry Automotive Type Full Time Role Technical Parts Specialist Career Level Expert Presence Garage

Required Skills

Here’s an overview qualifications you need for this job.

Communication Organizational Job Related
1 Languages
English (Native)

Salary & Benefits

Here’s what you get.

Full Time £24,000 /Annum

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Contact Details

DRB Recruitment Daventry, Northamptonshire 01733 807 418 recruit@drb-recruitment.co.uk

Company Information

A Brief Overview of the Company which posted this job offer

DRB Recruitment

Recruitment, just better.

Est. In 2012 20 People 174 Jobs
Drive It is our passion that drives us to deliver the best service for our clients and candidates alike. This drives us to achieve way in excess of our competitors
Respect We take pride in doing our jobs well, in how we portray ourselves, and for what we stand for. As such we respect every individual that we speak to, making sure that they are aware of what we, as a brand, can provide.
Brilliance Here at DRB we classify ourselves to be and have nothing but brilliant results both for our employees, candidates and client customer service. As a continued service provider for new staff we have 3 morals to ensure staff stay and bring in continued results to your business, if you want it you must work for it, if you deserve it you must prove it, if you want to keep it, have respect for it. With these in mind both client and candidate build long lasting relationships making sure that their journey with their new role and their new employee is long and prosperous.
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