174 Jobs

Customer Service Administrator

DRB Recruitment England

Jobs Automotive

My client a commercial dealership, is currently looking to appoint on a temporary to permanent basis a professional Customer Service Administrator to maximise service sales and profitability within the busy Service Department.

Working closely with workshop personnel including the Depot Manager, the Workshop Controller and the Technicians, you will effectively book in vehicles for repairs; initiate service documentation, job card production and follow-up systems; requirements and dealership policy; and ensure all work has been carried out as detailed and charged for.

You will advise customers of the precise and estimated costs of vehicle repairs; the work to be undertaken; and the predicted completion times and collection arrangements for the customers’ vehicles, keeping customers fully informed of the progress of their vehicle.

You will demonstrate consistently high levels of professionalism in person and over the telephone ensuring the delivery of high standards of customer service whilst gaining repeat business.

With strong communication and influencing skills, you will be able to sell additional products, services, and repair work ensuring proper qualification and total understanding of customer needs and requirements.

It is essential that you are numerate and literate with an excellent telephone manner; strong and efficient PC and administration skills; knowledge of workshop loading systems; and the ability to sell incremental products and assess further sales opportunities.

Please note this role requires every other Saturday morning paid as overtime.

ID #4093 Location England Industry Automotive Type Temporary Role Customer Service Administrator Career Level Junior Presence Office

Required Skills

Here’s an overview qualifications you need for this job.

Communication Organizational Job Related
1 Languages
English (Native)

Aditional Requirements

What else it would be nice to have.

Alternate Saturday Morning Overtime
1 Years Of experience

Salary & Benefits

Here’s what you get.

Temporary £10.50 /Hour

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Contact Details

DRB Recruitment Croydon, Greater London 0207 099 1097 recruit@drb-recruitment.co.uk

Company Information

A Brief Overview of the Company which posted this job offer

DRB Recruitment

Recruitment, just better.

Est. In 2012 20 People 174 Jobs
Drive It is our passion that drives us to deliver the best service for our clients and candidates alike. This drives us to achieve way in excess of our competitors
Respect We take pride in doing our jobs well, in how we portray ourselves, and for what we stand for. As such we respect every individual that we speak to, making sure that they are aware of what we, as a brand, can provide.
Brilliance Here at DRB we classify ourselves to be and have nothing but brilliant results both for our employees, candidates and client customer service. As a continued service provider for new staff we have 3 morals to ensure staff stay and bring in continued results to your business, if you want it you must work for it, if you deserve it you must prove it, if you want to keep it, have respect for it. With these in mind both client and candidate build long lasting relationships making sure that their journey with their new role and their new employee is long and prosperous.
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